TERMS AND CONDITIONS

Bookings

  • When booking accommodation with Wild Canvas, you are agreeing to enter into a binding contract with us.
  • Every guest attending must have a valid reservation and be registered on your booking.
  • We are limited to the number of people on site and so reserve the right to refuse entry to guests who have not booked correctly.
  • The Tipis and Yurts come with 4 beds and any additional beds or bedding is chargeable.
  • Regular camping is charged per person but booked by pitch.
  • Infants and children (0-3 years old) can attend as a regular camper at no additional cost; but they must be added to your booking.
  • Our campsite bookings across the site are a minimum booking of 3 nights for Thursday, Friday and Saturday arrivals, and 2 nights on other days.
  • Tipis and Yurts are booked for a minimum three nights.
  • The price of your booking will not be affected if you choose to arrive later or leave earlier.
  • No regular camping tents should be pitched next to tipis. Please contact us for any tipi/tent combination requests.
  • Travel insurance is always advisable when being away from home, abroad or in the UK.

General

  • No dogs (with the exception of guide/support dogs) or other animals / pets will be allowed on the Site.
  • No unsupervised youths under 18 unless by prior agreement.
  • It is an offence for any person under the age of 18 years to consume alcohol at the Site.
  • Open fires are only allowed in raised fire pits. No fires are allowed on the ground in any circumstance.
  • BBQs must be raised off the ground. No Gas stoves to be used inside or next to tents.
  • Acoustic music and musicians welcome.
  • All music ends at 11pm.
  • Small scale, individual personal speakers are allowed. But, please respect your neighbours and no amplified music after 11pm.
  • Strictly no breaking of the law including use of illegal drugs, or violence and aggression. Anyone seen to be breaking the law will be asked to leave the campsite and will forfeit their right to a refund.
  • Please leave no trace.
  • All litter should either be taken home or disposed of appropriately in the bins provided. Guests that leave rubbish may be charged to pay for their rubbish removal
  • No fireworks, lanterns, weapons, generators, dangerous materials or substances are allowed on the campsite.
  • Smoking is permitted on site, as long as it is not in a covered area or around children. Please pick up any cigarette butts and dispose of them safely and ensure they are properly extinguished. If a pitch, or tipi is left littered with butts, a fine may be incurred for cleaning.
  • We reserve the right to refuse entry or remove any campers who act inappropriately or do not follow our guidelines as set out in this document.

Site Safety

  • By booking with Wild Canvas you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.
  • Your booking is only confirmed once we receive payment in full. Failure to complete the payment process means your booking may be voided or rejected. Please contact us if you have issues with the payment system and we can check whether it has been successful or not. We cannot reserve bookings or pitches without payment.
    * After we have received payment, a booking confirmation will be sent via email. Please contact us if you do not receive this or check your spam folder. Please read through the Booking Confirmation carefully and notify us of any errors immediately so we can rectify them.
  • You must be over 18 years of age to make a booking.
  • Pitches and tipis/yurts must be booked for specific dates. If you which to extend your stay we will do our best to accommodate you but regret that this may not always be possible due to other booking commitments/
  • We reserve the right to decline tipi hire or tent pitch extension at our discretion.

Booking and Payment

  • By booking with Wild Canvas you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.
  • Your booking is only confirmed once we receive payment in full. Failure to complete the payment process means your booking may be voided or rejected. Please contact us if you have issues with the payment system and we can check whether it has been successful or not. We cannot reserve bookings or pitches without payment.
  • After we have received payment, a booking confirmation will be sent via email. Please contact us if you do not receive this or check your spam folder. Please read through the Booking Confirmation carefully and notify us of any errors immediately so we can rectify them.
  • You must be over 18 years of age to make a booking.
  • Pitches and tipis/yurts must be booked for specific dates. If you which to extend your stay we will do our best to accommodate you but regret that this may not always be possible due to other booking commitments/
  • We reserve the right to decline tipi hire or tent pitch extension at our discretion.

Cancellation

  • We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, notifiable diseases, health risks or such similar events (“Force Majeure”).
  • We will make refunds without undue delay, and not later than 14 days after the day on which we receive notice of cancellation. We will make the refund using the same means of payment as was used for the booking.
  • All cancellations must be sent to the event organisers by email and are subject to the following conditions:
  • Cancellation 30 days or more prior to event commencing = 10% non-refundable
  • Cancellation 14 to 29 days prior to event commencing = 50% non-refundable
  • Cancellation 0 to 13 days prior to event commencing = non-refundable
  • The above applies to all reservations and add on purchases. Wild Canvas cannot be held responsible for emails sent but not received by us, cancellations are only applied after receipt of acknowledgement by us.
  • If you have not arrived by noon on the day following your booking start date we will treat your booking as having been cancelled by you and you will not be entitled to any refund. You will forfeit your pitch and if you arrive after this point you are not guaranteed a booking. It is our right and at our discretion to refuse entry to the campsite if we are fully booked or unable to accommodate you at short notice when you have arrived late, cancelled or made changes to your booking without prior confirmation.
  • We hope you enjoy your stay with us. If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to: info@wildcanvas.uk | Business Address:  37a Rosendale Road, London SE21 8DY
  • Wild Canvas Ltd., their staff or business partners shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst on our campsites.
  • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.