FAQs

.

How are you implementing Covid-19 guidelines?

We are taking Covid very seriously and we ask that you do too. We have designed the site to facilitate this, but we ask guests to be responsible for social distancing and personal hygiene. Please see our dedicated page outlining our Covid-19 policy here

.

Where is Wild Canvas?

We are located at Fernhill Farm, Cheddar Road, Compton Martin, Somerset, Bristol, BS40 6LD – See Website

The farm is approximately 3 hrs from London, 30 min from Bath and Bristol by car.

.

Can we come as a group?

We are happy to accommodate your group booking requests. Please let us know with whom you will be pitching up with in the ‘additional requests’ box of the booking form and we will do our best to accommodate. Group bookings of under 21s and single sex groups are at the discretion of Wild Canvas.

.

Wi-Fi and Phone Signal

Phone reception is intermittent through the camping fields. There is no Wifi at present.

.

Where can I charge my devices?

Guests will be able to charge devices in the Wild HQ. Please mind your own belongings at all times.

.

What should I bring with me?

In order to minimize light pollution, lighting at night will be kept to a minimum. Please bring torches for yourself and any little ones.

The weather in the Mendips can be unpredictable. Warm clothes and rain gear are advisable.

It’s a hike around the farm so closed shoes or boots / wellies for adults and children are essential – flip flops are not much good on the farm and the sturdier the footwear the better!

We will provide hand sanitizer at various points around the campsite, but it would be good to bring your own.

.

Can we bring our bikes?

Yes absolutely, but remember to be respectful of other guests.

.

What are the facilities like?

There will be compost toilets and washing up stations in the main camping meadow. The Tipi Field will have its own compost toilets and washing up stations. Our shower bays are a short walk away from the camping meadow. All units will be cleaned with disinfectant regularly throughout the day.

.

Food and Drink on the Farm

Located in the Wild HQ is the Fernhill café, which will serve hot breakfasts and evening meals everyday with vegetarian options. Meals need to be pre-booked either on our website or a day prior on site. The Farm Shop is stocked with local produce and farm meats as well as the basic necessities. You will be able to order DIY food boxes for breakfast or meat at the shop.

You can also expect to find a coffee and pastry cart in the camping meadow to brighten your mornings!

.

Collecting Food and Redeeming Prepaid Meals

Upon arrival, please visit the Farm Shop, show your booking confirmation and collect your pre-order meal tickets. To help us to avoid food waste, please let us know which days you will be collecting your meals.

It will be possible to buy food at the café, but we do recommend pre-ordering to avoid disappointment.

.

Joining Workshops

Workshops sign up lists will be available at Wild HQ. Please sign up the day before for any workhop or activity you wish to do. Please note, spaces are limited and we want everyone to have a fair chance so you will only be able to put your name down the day before and on a first come, first serve basis. Most workshops are donation based. 

.

Workshops Schedules

Our What’s On Page shows the dates and times beside the workshops. In addition, please check the boards at Wild HQ as inevitably there could well be last minute changes.

.

Is there a bar?

Yes there is. It is called “Baa Rum Baa” and it is located in the barn which we call Wild HQ. You can sample the local ales and ciders to the sounds of Wild Canvas Radio featuring a rotating roster of some of our favourite DJs.

.

Are campfires and BBQs allowed?

We believe campfires and BBQs are an integral part of your camping experience. However, open fires are only allowed in raised fire pits and a limited number will be available to rent on-site. Logs can be pre-ordered or purchased on site. Charcoal will be available to buy on site.

.

Recycling and Rubbish

Fernhill is a beautiful, ecological site. We kindly request that you use the recycling and rubbish bins provided at various locations in the camping fields and the farm.  Please be mindful of bringing unnecessary packaging / single use plastic and leave no trace.

.

Drinking Water

Drinking water will be available at various points on site.

.

Are music speakers allowed?

Yes, as long as you are mindful of your neighbours. Acoustic music and musicians are welcome. No drumming please. We request all amplified music to be turned off between 9pm-9am. We are a family friendly site and ask everyone to be respectful of that after 10pm.

.

Can I bring my dog?

Due to Fernhill being a working sheep farm, we are not able to accept dogs.

.

How about Campervans / Caravans?

We are not able to accept camper vans or caravans.

.

Payments on site

We will accept contactless payments for purchases made on site. However, weather conditions may affect Wi-Fi / mobile signals and we may not be able to do so. Please bring cash with you for times when card machines may not be fully working.

.

Accessibility and site safety

Due to the uneven ground of the camping meadow and tipi field, we are not able to accommodate accessibility requirements in the main camping areas. However, please get in touch if you have any specific requirements and we will try and place you in a suitable location.

The Wild Canvas site is surrounded by beautiful woods and fields. However, this brings risks associated with wild and farm animals, poisonous plants and uneven surfaces. We will endeavour to fence off and sign post any major risks, but please be mindful at all times. Due to Fernhill being a working sheep farm, electric fences are used on site. Children are free to explore the site, but they remain their parents’ responsibility at ALL times and must be supervised.

.

Where is the nearest cash point?

The nearest cash point is 6 miles away located in Cheddar.

.

Where are the nearest shops?

The nearest supermarket is located 6 miles away in Cheddar. Due to Covid concerns, we request you not to frequent the local shops. There will be selection of produce and meats along with ice and basic supplies provided in the farm shop on site.

.

Check in / Check out

Standard check-in times are between 2pm-8pm. We request that you check out by noon, but please let us know if you have any specific requests. Prior to your booking, you will receive an info pack detailing the arrival procedure.

.

What if I turn up late?

If you have not arrived by noon on the day following your booking start date, and you haven’t informed us in writing of your delay, we will treat your booking as having been cancelled by you and you will not be entitled to any refund. You will forfeit your pitch and if you arrive after this point you are not guaranteed a booking. However, where possible, we will attempt to find you a space or reschedule your booking to another date.

.

Driving / Parking on site

There is ample parking available, please follow the signs when you enter the farm and park your vehicle. Parking is unmanned and the vehicles are left at the owners risk. Please observe the 5mph speed limit once you have entered the farm and avoid driving at night and under the influence. The camping fields are vehicle free.

.

How far is the car park from the camping fields?

250 meters. We will provide a limited number of wheelbarrows to transport your tent and belongings to your pitch.

.

Are day visitors allowed?

Due to our Covid safety policy, we are very strict on the number of people on site and aim to limit interactions and those coming on and of site. For these reasons, we won’t be allowing day visitors to this year’s event.

People listed on your booking form are free to come and go as they please and don’t have to stay for the whole length of your booking.

.

Cancellation and refunds

We hope you don’t have to cancel, but if you do, all cancellations must be sent to the event organisers by email (info@wildcanvas.uk) and are subject to the following conditions:

.

Cancellation 28 days or more prior to event commencing = 10% non-refundable
Cancellation 7 to 27 days prior to event commencing = 50% non-refundable
Cancellation 0 to 6 days prior to event commencing = non-refundable

.

Wild Canvas is not liable for refunds if the event is cancelled due circumstances beyond our control such as war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, or such similar events (“Force Majeure”). However, due to the changing nature of government guidelines on Covid-19 we will attempt to make full refunds on all bookings should guidance change and prevent the event from taking place.

CONTACT

 

We are always happy to answer your questions and help you organise your camping arrangements.